Summary: This gentleman named Chris
blogs about how his company has been with Rackspace since 2000! And how
they have exemplary customer service.I started using Rackspace
back in 2000. At the time, they were basically a startup managed
hosting company. Today, they are an industry leader. Over the years,
virtually every company I have been involved with as a founder,
investor or consultant has used them.
Throughout that time, they have always gone the extra mile for customer service. But they impressed me -- and I know the tech team at CustomScoop -- when they came for an on-site visit. That's 2,086 miles from San Antonio, TX to Concord, NH.
Now, I know that they were in the area for other meetings. And I realize we're a decent-sized customer, though I doubt anywhere near their largest. The fact that they sent two people for several hours was a great gesture that I know was appreciated.
